At Ocún, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Please read our refund policy carefully to understand your rights and options.
📦 Returns
You have 14 days from the date of delivery to request a return. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging, with tags and labels intact
- Accompanied by proof of purchase (receipt or order confirmation)
To initiate a return, please contact us at [your email address] with your order number and reason for return. Once approved, we’ll provide you with return instructions.
💸 Refunds
Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund. If approved:
- A refund will be issued to your original payment method
- It may take 5–10 business days for the refund to appear, depending on your bank or credit card provider
Shipping costs are non-refundable unless the item is defective or you received the wrong product.
🔁 Exchanges
We currently only replace items if they are defective, damaged, or the wrong size. If you need to exchange an item, please contact us and we’ll help you find the best solution.
🚫 Non-Returnable Items
Certain types of goods are non-returnable:
- Gift cards
- Downloadable or digital products
- Used climbing gear (for safety reasons)
If you’re unsure whether your item is eligible for return, feel free to reach out to our support team.
📬 Contact Us
If you have any questions about returns, exchanges, or refunds, contact our customer service team at:
📧 govindabhandari022@gmail.com
📞+33 (0) 755-123-456